1. General Policy

Due to the digital nature of the software, all purchases are generally non-refundable once a license key has been issued or the software has been accessed. This policy protects the integrity of our digital products while ensuring fair treatment for our customers.

2. Eligibility for Refund

Refunds may be granted at our sole discretion under the following conditions:

• Duplicate or accidental payment - If you were charged multiple times for the same license
• Technical failure preventing activation - If you cannot activate your license despite our assistance
• Verified billing error - Incorrect amount charged or unauthorized transaction
• 30-day satisfaction guarantee - For any reason within 30 days of purchase

3. Non-Refundable Situations

• Change of mind after purchase - After the 30-day guarantee period
• Incompatibility with user environment - Please review system requirements before purchase
• Failure to review product features - Demo versions are available for testing
• Misuse or violation of Terms of Service - Including license sharing or abuse
• Purchases older than 90 days - Unless required by law

4. Subscription Services

For subscription-based services:

• Cancellation: You may cancel anytime through your account dashboard
• Future billing: Cancellation stops future charges immediately
• Past charges: Previous subscription payments are non-refundable
• Partial periods: We do not prorate refunds for unused time

5. Refund Request Procedure

To request a refund, please contact our billing team with the following information:

• Purchase details: Date of purchase and product name
• Transaction ID: Found in your receipt email
• Email address: Used for the purchase
• Description of the issue: Why you're requesting a refund

Send your request to billing@locengine.com with the subject line "Refund Request".

6. Processing Time

Approved refunds will be processed within the following time frames:

• Credit cards: 5-10 business days
• PayPal: 2-3 business days
• Bank transfers: 7-14 business days

You will receive a confirmation email once your refund has been processed.

7. Policy Updates

This Refund Policy may be updated periodically to reflect:

• Changes in our business practices
• Legal or regulatory requirements
• Payment processor requirements

We will notify users of material changes via email or through the software. Continued use of LocEngine after updates constitutes acceptance of the current policy.